How do I setup my Personal Secure VPN Service?

Androids:
Android has integrated support for PPTP and L2TP VPNs. You can connect to these types of VPNs without installing any third-party apps. To connect your Personal Secure VPN, open the Settings app and tap “More” under Wireless & Networks.

Tap the VPN option on the Wireless & Networks screen.

Tap the + button and provide the VPN’s details. Enter the name "theWISPVPN" into the Name field, select the type "PPTP", and enter the VPN server’s address "vpn.thewisp.net"..


Tap the VPN to connect once you have set it up. You will need the username and password your VPN requires when you connect, which have been provided to you in your setup email. However, you can save this account information for next time.

While connected to a VPN, you will see a persistent “VPN activated” notification in your notifications drawer. To disconnect, tap the notification and tap Disconnect.

Always-On VPN Mode for Android
Starting with Android 4.2, Google included the option to enable always-on VPN mode. When this option is enabled, Android will never allow data to be sent except over the VPN. This can be useful if you want to ensure your VPN is always used. To enable this option, tap on the cog icon next to the VPN name, then toggle the “Always-on VPN” slider. You will also need to change these few other options in the advanced section of the vpn settings:
Type: L2TP/IPSEC PSK
Server Address: 35.167.183.143
DNS Servers: 192.168.242.1
IPSec pre-shared key: thewisp

iPhone:
iPhone and iPad has support for L2TP/IPSec built-in. Open the Settings app on your iPhone or iPad, tap the General category, and tap VPN near the bottom of the list. Tap "Add VPN Configuration" to add your VPN settings.

Select L2TP option and enter the following connection details:
Descripition: theWISPVPN
Server: vpn.thewisp.net
Username: 'the username provided to you in your setup email'
Password: 'the password provided to you in your setup email'
Pre-Shared Key: thewisp

Windows 10:
Before following this procedure, you need to log in to your Windows 10 with administrative privileges and then follow the below steps:

Open Settings to get started.


Click on "Network and Internet" icon

On the left panel, click on VPN.

Click on "Add a VPN Connection" and a new window will open to setup the VPN.
Fill up the following details in the "Add a VPN Connection" Window.
VPN Provider: Windows (built-in)
Connection Name: theWISPVPN
Server Name or Address: vpn.thewisp.net
VPN Type: Point to Point Tunneling Protocol (PPTP)"
Type of sign-in info: Username
Username: 'the username provided to you in your setup email'
Password: 'the password provided to you in your setup email'
Check the "Remeber my sign-in info"
Finally Click Save.


Click the newly added VPN connection and click on "Connect".

Mac:
Click the Apple menu, select System Preferences, and click Network or click the Wi-Fi icon on the menu bar and select Open Network Preferences.

Click the plus sign button at the bottom left corner of the window and select “VPN” in the Interface box. Choose the VPN Type PPTP and enter the Service name of "theWISPVPN"
Enter the Server address of vpn.thewisp.net. Under the Authentication settings, Input the username and password provided to you in your VPN setup email. Click Apply to save your settings. Before you do, you can enable the “Show VPN status in menu bar” option to get a menu bar icon for managing your VPN connection. Use this menu to connect to your VPN and disconnect from it as necessary.

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QUESTIONS?

For answers to common questions, check out our FAQ's. Here you can find answers to technical and customer service questions alike.

View FAQ's
CHAT WITH US

Need immediate assistance, or can't talk on the phone? Chat with us online during business hours, we are happy to help!

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Copyright theWisp 2012. All rights reserved.

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